Frequently Asked Questions
Everything you need to know about shopping with KIKI THE BRAND.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the continental US. Express shipping options are available at checkout for those who need their KIKI pieces sooner.
What is your return policy?
We offer a 30-day return window for all unworn items with original tags attached. Please note that for hygiene reasons, swimwear and intimate apparel must have the protective liner intact to be eligible for a return.
How do I find the right size?
Each product page features a detailed size guide. Our collections are designed for a true-to-size fit, but if you are between sizes, we recommend sizing up for a more comfortable fit.
Do you ship internationally?
Yes, KIKI THE BRAND ships worldwide. International shipping rates and delivery times vary by destination and are calculated at the final stage of checkout.
How should I care for my KIKI garments?
To maintain the quality of our premium fabrics, we recommend hand washing in cold water and laying flat to dry. Avoid harsh detergents and tumble drying to prevent shrinkage.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Buy Now, Pay Later options through Klarna and Afterpay.